BDC Experts

Okay, so what exactly does BDC mean anyway? The acronym, BDC stands for Business Development Centre. It's simply another word for the roles performed by the Appointment Coordinator, Call Centre, and CRM person.

The word Business Development better describes what we do.  Imagine having a Business Development Centre in your store, or even outsourced to us if you want a hands free operation, in which this Center's primary function is to service your customers all day. 

So what exactly do they do when they talk to your customers? Well here are a few things:

1. Each person talks to at least 125 customers per day.
2. They get to know your customers and strengthen the relationship.
3. Book appointments for Service and Showroom
4. Load your shop and book it as close to perfection as possible. 
5. Service appointment calls are routed away from your service department and sent to the BDC.
6. Confirm customer's address and contact information
7. Follow DealerMine's proven call flow process
8. Sell Maintenance (The specialized employees become bigger sellers of maintenance than your advisors as we train them on how to sell your services.)
9. Free up your advisors to spend quality time with the customer when they are in your store.
10. Find out if the customer was happy with the service or showroom visit and collect any objection the customer may have and forward it to the appropriate manager.

The list above is only a few responsibilities that DealerMine helps to implement. There are many more.

I think you can see from the list above that your BDC will have a positive impact on your dealership. If you let DealerMine show you how to do it right, we can actually turn this department into one of the largest profit centers per square foot in your dealership.

Let us show you how. Talk to one of our Solution Advisors.