Blog
Tuesday, July 12, 2011 - 09:55 by Bruce
It doesn't matter how high or low-tech your BDC operations may be, unless you have a standardized, documented call monitoring process you have an under-performing BDC. No matter how good results...
Tuesday, June 28, 2011 - 12:34 by dealermine
When on the front lines of customer service, you need to be on top of your game. In your dealership, your appointment coordinators are as front line as it gets.
When DealerMine’s A...
Tuesday, June 14, 2011 - 13:39 by dealermine
You know what’s incredibly frustrating? When you call up a business or go into their store looking for information on their products or services and you get a different answer for eve...
Tuesday, June 7, 2011 - 15:25 by dealermine
The Enormity of it All
A gigantic thank you to Robert Quirion for giving me the opportunity to attend the largest social media conference in North America, Blog World, in New York City, t...
Tuesday, May 31, 2011 - 12:40 by dealermine
In my last blog (and I apologize this should have been posted last week; I was at a conference - which you will hear about next week - and I didn't have an opportunity to post) I discussed...
Tuesday, May 17, 2011 - 15:45 by dealermine
How many times have you gone into a store, restaurant, or called a customer support line and been confronted with indifference? In my experience, there are too many to count.
Every single day we m...
Tuesday, May 10, 2011 - 14:14 by dealermine
It’s that time of year again, your service department is suddenly bustling - People are getting their winter tires off, snow birds are back from their winter in the sun and looking for a spr...
Tuesday, May 3, 2011 - 13:26 by dealermine
I spend a good chunk of my time thinking about what to write about next in this blog - when I’m laying in bed at night, when I am out for a walk, driving to work, eating my lunch...you get t...
Tuesday, April 26, 2011 - 14:10 by dealermine
It’s Tuesday, 6:30 am, and your alarm is going off. In those few waking moments where you begin to think about the day to come, are you looking forward to going to work or are you dreadi...
Tuesday, April 19, 2011 - 12:14 by dealermine
If your customer’s needs are your top priority, there can be a beneficial outcome for your company if you accidentally “drop the ball” when it comes to customer service....
