DealerMine Reviews
TESTIMONIALS
“Seeing what DealerMine does has been very beneficial to both Honda and Nissan. We have literally doubled our income and are currently pre-booking service appointments at 1.3 hours before customer’s even get here! I’m amazed to look back at myself as an Advisor and realize what myself and the company were unable to do that DealerMine can”
BDC Supervisor
Jonker Honda Nissan
“I love the fact that the software is very user friendly and truly geared towards relationship building. DealerMine helps us to build fast rapport with our customers, and I couldn’t imagine running our dealership without it. The training and support we have received over the years has always been fantastic. I would highly recommend DealerMine to any dealership that is looking for a solution that will increase profits and customer satisfaction simultaneously.”
Dealer Principle
Milton Toyota
“Besides saying “Control and Efficiency” as two words to describe DealerMine, I am also saying “Proactive”. The system lets you stay on top of the competition by being proactive. Most importantly is that DealerMine has a wonderful and hard working staff dedicated to their customers. We just love it.”
Carrie Meo
Darlings Auto Group
"I would like to inform you that David Lavigne is such a treat to work with. He is always there to help us and fixes our issues within minutes. He’s been such a help and I wanted to pass on the positive information that you have a great staff member working there and it’s a pleasure to deal with him when any troubles arise. Thanks for your time and have a lovely day!!"
Oakville Dodge
Appointment Cooridnator
“I always appreciate the efforts put in by the Dealermine staff. They are always well-trained, knowledgeable, fast, efficient and friendly. Even new staff members are always capable of completing my requests and answering my questions.”
Appointment Coordinator
O’Connor Chrysler
"(DealerMine) … contacted us before we were even aware
a problem existed and when we were unable to get the right
answers from ADP, (DealerMine) took the lead and called ADP and got
it resolved in a very short time."
Service Manager
Pembina Chrysler
“Your response time is far ahead of other vendors I've worked with”
BDC Manager
Balise Auto Group
“…I was more than satisfied with the assistance of every staff I have dealt
and spoken with at Dealermine. I am also very grateful that things that
were unclear to me were resolved and I was guided every step of the way.
…I guess you'll be hearing more of me from now and the future
because Dealermine is a great Marketing Tool for our Company.”
Appointment Coordinator
Lexus of Richmond Hill
“DealerMine and I came to Central Maine Motors Auto Group at the same time. New job, new program…but we went “live” after only two days of training. We have watched our department develop into a more efficient team with the help of DealerMine and their support team.”
Appointment Coordinator
Central Maine Motors
“As ever, the support staff were courteous, professional and easy to deal with.
Always a pleasure. It was handled in a timely manner and one which ensured that we
rectified the issue with minimum impact to our day. Just to add to the replies, I can honestly say that everyone I have dealt with at Dealermine to date has been accommodating, professional, courteous, friendly, agreeable and available to assist when required. It has been, and continues to be a pleasure to work with you all. I am sure it is a professional relationship that will yield great success for Dueck GM.”
BDC Manager
Dueck Auto Group
“THE CUSTOMER SERVICE I RECEIVED WAS EXCELLENT, ALSO VERY KIND.
THANK YOU FOR HAVING SUCH GREAT CUSTOMER SERVICE AVAILABLE TO US.”
Appointment Coordinator
Lee Auto Westbrook
“I am happy with any service DealerMine has given me, they fix
my problem and also help me understand why things happen…”
Appointment Coordinator
Dilawri Jeep Dodge Chrysler
“I am completely satisfied with the entire Dealermine team. Dealermine is a critical part of our business
and it is reassuring to me to have a team of people that really care about
doing a great job. I have called in several times as of late and each person
that I have spoken with has been very helpful to me.”
General Parts & Service Manager
Old Mill Pontiac Buick Cadillac
“Dealermine support ROCKS better than Microsoft, Dell, you name it!!!!
TOP NOTCH!”
Appointment Coordinator
Jim Wilson Chevrolet
“I have been using DealerMine for close to 3 years now and never have I used a system this user friendly before. Everything you need is right there on the screen and it takes seconds to get to whatever you need. The training and technical support at DealerMine is always available, friendly and very helpful.
In my opinion DealerMine has kept our service department busy, helped us to become more organized and made appointment coordinating an enjoyable job to do everyday!”
BDC Supervisor
Leggat Pontiac
I am truly impressed with the staff and processes in place at Dealermine. I just came from a monthly meeting with the Dealer and Vice President, and raved about the quality of Customer Service that your people provide. Keep up the great work!”
Service Manager
John Bear Chevrolet
“As usual the reps @ dealermine are great! Always graciously help me, and fix the problem. I am completely satisfied with the services and assistance I received!”
BDC Manager
Jim Ball Ponitac
“As always your team has been very helpful and I always enjoy calling them as I know they
will solve any issues I have, or answer any questions.”
Appointment Coordinator
Comox Valley Dodge
“Whenever I have a ?? or a problem with the
data base and dealermine, the support from everyone out there is second
to none.Thanks”
CRM Manager
Smith Chevrolet
“Training was great! … We do things a little different around here in regards to appt coordinators and (she) did her best to help teach us what would be best with our situation and the use of dealermine. “
Appointment Coordinator
Yachimec –Edmonton BMW
“Training seemed to get our staff focused on improving their skills… helped both the Service Manager and I to engage in productive planning to motivate our team”
Eastern Chrysler
“The Dealermine team have provided me with an exceptional training experience.
… teaching process was very easy to understand and I believe she helped me to better retain
the information by breaking everything down in to steps.”
Appointment Coordinator
O’Connor Chrysler
“Dealermine's program is very well structured, and the training follows the same tone.”
General Manager
O’Connor Chrysler
“As a former corporate trainer myself, I was very impressed with (training). She made the material easy to understand and if she saw someone was having a problem "getting it" she would slow down and spend more time with that person. “
BDC Manager
Richards Honda
"Very satisfied with all of the answers she provided.....and there were a lot of questions. Very knowledgeable and very structured.
We are now aiming for a very successful year ahead in our Service Department. Cheers!"
Grande Prairie Auto Group
"The entire staff at Downey's was impressed……(trainers) were extremely professional and very
eager to share their extensive knowledge of the DM system. Not only did they teach the staff, they motivated them as well. My dealings with all the DM staff has been pleasant to date and I look forward to having anyone from DM into the store."
Dealer
Downey Ford Lincoln
"…(trainer) was receptive and attacked the areas I was concerned
with. Since she has left I have received a great deal of positive feedback
from the girls she was training."
Service Manager
Orion Chev GM
“… a great coach and teacher, the girls learned a lot in a short time.”
Service Manager
Standard Motors
“great job at giving constructive feedback to help improve our numbers and how to upsell more efficiently. She did a wonderful job at teaching helpful tactics to use.”
Appointment Coordinator
Lee Toyota
"I found the training to be very helpful both to myself who uses Dealermine veryday and to the managers who had never seen the home screen before.… conveyed the message that she was there to help us with our goals (of a smooth transition, and increased traffic to all of our service departments)..."
Pembina Chrysler
“The training was definitely focused on my areas of concern. The employees learned some new things and gained a better understanding of expected targets.”
Service Manager
Richmond Honda
“As a management team we love the system and she helped to get
the rest of the staff on board as well. She even went as far as having a new
Internet Lead program written for us in only 3 days! To sum it up, DealerMine
is a wonderful company to work with…”
Marketing Manager
Jim Ball Pontiac
“My staff find the training resourceful and will utilize all the tools they learned to generate more $$$$.”
Service Manager
Don Valley North Lexus
“the training was very informative and very helpful. It was interesting to learn about areas that we had not used before. I'm sure this will help us perform our jobs much easier and hopefully bring more work into the dealership.”
MacMaster Chevrolet
“I was able to learn a good part of Dealermine on my own for the first couple weeks, then (trainer) came and I found that I wasn’t even close to knowing even half of what Dealermine has to offer. My productivity and knowledge of Dealermine has significantly increased...”
Bema Autosport
“I want to let you know that I am very pleased with the results I am getting since we have installed the DealerMine call center in November of 2006. Our customer RO count and customer pay labor sales has increased significantly since we installed DealerMine.
Each month has proven to be a record breaking month since the inception and the trend continues! “
Fixed Operations Director
Lee Toyota
I always appreciate the efforts put in by the Dealermine staff. They are always well-trained, knowledgeable, fast, efficient and friendly. Even new staff members are always capable of completing my requests and answering my questions.”
Appointment Coordinator
O’Connor Chrysler
“The Trainers and Associates at DealerMine have been so helpful and cooperative in assisting me in learning and achieving success in the dealership I work in. They have always listened and worked with me to complete the task at hand. The Trainers are true professionals. Thank you for all of your help.”
Appointment Coordinator
Lee Auto Mall
“I can honestly say that everyone I have dealt with at Dealermine to date has been accommodating, professional, courteous, friendly, agreeable and available to assist when required. It has been, and continues to be a pleasure to work with you all. I am sure it is a professional relationship that will yield great success for Dueck GM.”
Appointment Coordinator
Dueck Auto Group
“I am completely satisfied with the entire Dealermine team. Dealermine is a critical part of our business and it is reassuring to me to have a team of people that really care about doing a great job. I have called in several times as of late and each person that I have spoken with has been very helpful to me.”
Service Manager
Old Mill Pontiac Buick Cadillac
“As a management team we love the system and she helped to get the rest of the staff on board as well. She even went as far as having a new Internet Lead program written for us in only 3 days! To sum it up, DealerMine is a wonderful company to work with…”
Appointment Coordinator
Jim Ball Pontiac
“I think that the service at Dealermine is incredible. Computers are not my forte, so having such a great support staff really gives me confidence in what I am doing. It is also really nice knowing that when I call someone will answer, and be able to help me right away. You really are part of a great company”
Appointment Coordinator
Saturn of St. Catherines
“I have experienced first hand other CRM dealership software and will emphatically state that DealerMine is without a doubt the easiest and most effective tool in managing your customers both in the Service and Sales departments.”
General Manager
Island Chevrolet Cadillac
"(Christina) was very helpful and showed me different ways to approach the customer, and to get the customer in the door."
Appointment Coordinator
Bill Dodge Auto Group
"...She worked with our BDC staff for the better part of 2-days to hone their up-selling skills and how to best use the Dealermine system to their benefit. Christina did such a great job, I recommended to the owner, that she revisit our other dealership for training. "
BDC Manager
Rowe Auburn
"…The training was excellent in all areas, as usual. It was very structured,
organized, and informative. We base many of our business decisions from your
feedback, information, and training.."
Fixed Operations Manager
Bernardi Auto Group
…CARRIE WAS FANTASTIC AND REALLY MADE ME GRASP THE PROPER TECHNIQUES AND GREAT INFORMATION TO IMPROVE MYSELF AS A PROFESSIONAL!
Appointment Coordinator
MacPhee Chev
"Carrie was challenged by training individuals with varying experience levels in our BDC and she successfully adapted her training style to meet everyone's needs…my entire staff voiced nothing but positive comments about her in-depth knowledge, dedication and enthusiasm in applying her skills."
BDC Manager
Universal Ford
"… Jaime was a perfect fit for my BDC team as she was very positive and patient (they respond well that way). I had many people tell me that they enjoyed her being here and there are a few new processes that they are very excited to get started with. I like that it seems important to her that her ideas work for us and there were a few times that she adjusted ideas to fit our needs specifically. She offers her ideas with confidence without being pushy which makes a person more receptive to them....I was sad to see her go!"
BDC Manager
Windsor Chrysler
"My training experience was very informative and structured to assist in meeting my goals. I was able to book a few more outbound calls and up sell (more) services than normal …Thank you for giving me the chance to work with her."
Appointment Coordinator
Bill Dodge Auto Group
"The training was very informative Sherry had showed me ways to improve the
call flow and informed me of ways to say differently on the phone
and made it very easy to use the push on dealermine
I have used many different systems in past jobs
and Dealermine is by far the best and most effective…
She knows her job extremely well and her training shows a huge difference
here on how to improve our sales."
Appointment Coordinator
Herron GM
"My training experience was very informative and structured. It seemed
geared towards meeting the goals of our specific dealership."
Appointment Coordinator
Brown Bros Ford
"Sherry was amazing!!! Her training was extremely structured and informative. She was a pleasure to have here and we would love her to come back anytime! Thanks so much for sending her!!"
Appointment Coordinator
Herron GM
"She is very thorough at the same time, provides appropriate recommendations of improvement, also providing positive feedback on what we are doing right.
…*I think we could actually benefit with more interactions with Jaime. This would be very helpful to keep everyone on the team focused and consistent."
Appointment Coordinator
Bernardi Auto Group
JAIME EXPLAINED EVERYTHING SO WELL AND SHE REALLY HELPED ME TO UNDERSTAND WHERE THIS JOB COULD POTENTIALLY TAKE ME.
SHE WAS AMAZING!
ABSOLUTELY :)
Appointment Coordinator
Milton Toyota
"Sherry was very good at helping me with various techniques to overcome any blocks I had with the training. She was open to using more than one technique if at first it didn't succeed.
She was always professional and had my best interests in mind."
Appointment Coordinator
Pioneer Chrysler
"Jamie is certainly an asset to the Dealermine company. She is a professional with passion and
a personal touch that my dealership staff enjoy. Employees respond to her
and she gets results. Each Bernardi visit Jamie provides great information
to guide us in reaching our goals."
Service Manager
Bernardi Auto Group
"Sherry is a delight. This was her third time visiting and each time she comes we love her more. She is a wealth of information while she is here but huge support behind the scenes as well. The training was great and exactly what we all needed. Sherry was able to give me directions and clarity to the new rolls implemented here.
I can't say enough about her ability and also her lovely personality.
Thank you for letting her come!!!"
BDC Manager
Smith Chev
"Christina was excellent in all aspects… She has a style that
connects not only with the keeners but the "more resistant to change"
salespeople as well."
Sales Manager
Eastern Chrysler
"Carrie was everything I expected and more. She was able to point my strengths
and weaknesses. She gave me great service advice. There were parts of my
job that I didn't feel as comfortable doing and her training helped a lot
for that."
Appointment Coordinator
LaPlante
"We are very satisfied and I have recommended to our ceo to bring Christina back for 2 more days in the near future we began to see immediate increase and response in our service bdc what a great job"
Service Director
Planet Honda
"Well you guys are always a pleasure to deal with and always prompt in your responses. Don't think I have felt frustrated with anyone who works there and when I call they always seem to know who I am right away. A great bunch of people to deal with!"
Appointment Coordinator
Comox Valley Dodge
"You guys have an amazing staff I must say
Good Job everyone :)"
BDC Manager
Desmeules Chrysler
"As always, very excellent service & what a great attitude from your technical support team. They always make me feel smart when I have a technical issue (even though I'm so computer illiterate)."
Appointment Coordinator
Great West Chrysler
"I REALLY WISH I COULD HAVE THIS GREAT SERVICE FOR ALL MY DAILY NEEDS YOU
GUYS ARE JUST AWESOME AS USUAL!!!!!"
BDC Manager
Ontario Motor Sales
"I have the highest regard for the caliber of work that DealerMine is consistently providing me with
Administration"
Bruce GM
"It's always a pleasure to deal with dealermine!"
Appointment Coordinator
LaPlante
"As always my dealings with the support team was great!!"
Appointment Coordinator
Pembina
"As always the Support Staff completed my request in a timely manner and is always professional and so nice to deal with. Great job as always!!"
Appointment Coordinator
Dennis Pierson
"I have to say I love dealing with everyone in tech support. Everyone is very professional and polite and takes care of me as quickly as they can, which I appreciate! :) "
Appointment Coordinator
Fundy Honda
"You guys are wonderful... Thanks for all your help!!"
Sales Coordinator
Jim Ball Cadillac Buick GMC
WOWOWOWOWOWOWOW!
Once again, you have blown me away! Thank you soooooo much! Now let's see if we can figure this out! You ROCK :-)
Client Care Manager
Toyota San Diego
619-727-5999
"…thanks for everything. My day is going much better thanks to the help I’ve recieved!"
Appointment Coordinator
Smith Chevrolet
"Dealermine has very well trained support staff who always follow up with everything until issue is resolved!!"
BDC Manager
Heninger Toyota
"The support team is always great to work with"
BDC Manager
Central Maine
"… THE PERFECT COMBINATION OF FRIENDLY AND PROFESSIONAL!
HE RESPONDED AND HAD AN ANSWER FOR ME WITHIN A FEW MINUTES!"
Appointment Coordinator
Clark’s Chevrolet
"I appreciate the assistance and professional manner in which any
issues, questions or concerns are responded to and handled in a timely
manner. Excellent all-around support."
BDC Manager
Rowe Auburn
"Very satisfied, great team you have there…"
BDC Manager
Dilawri
"…I don't hesitate to call them when I need help!"
Receptionist
Kipp Scott Buick
"THEY ARE ALWAYS VERY NICE WHEN WE CALL AND I CAN SAY THAT I AM A COMPLETELY SATISFIED CUSTOMER. THANK YOU VERY MUCH!"
Appointment Coordinator
Provincial Chrysler
"I am new to Dealermine and the staff has been excellent in their support."
Appointment Coordinator
Tower Chrysler
"Your IT staff is one of the BEST !!
Whenever I need them they are always there to help and get the job done in a timely manner."
Appointment Coordinator
Tri Star Mercedes
I have always been 100% satisfied with every interaction with the technical support department. You guys have built a fantastic team and always give all the help possible. A special shout out to David Leviene (not sure of the spelling) who has been super each time I have spoken to him. But everyone is wonderful - including you :-)
Enjoy your weekend!
Client Care Manager
Toyota San Diego
619-727-5999