Reporting

Our Fixed Operations in-depth reporting is one of the software components that makes DealerMine tough to beat. There are over 160 reports to help you gauge the success and profitability of your Business Development Centre (BDC)

Some of our reports take your BDC staff to a whole new level by comparing them to other BDC staff within other Dealers on a national stage.  It will help you understand if the staff in your BDC is performing above or below the National average.

The BDC Performance Report - DealerMine's "Signature" report, will tell you exactly how much money your BDC has contributed towards your service department helping you turn your BDC into a profit centre for your dealership. No more guessing as to whether or not your BDC staff is productive, you will know exactly how productive they are to the minute.

From Auto Calls, to Emails, to Letters to Phone Calls, know which contact method has the highest close rate and adjust your outreach process accordingly.

Here are some of the questions that are answered in DealerMine

1. How large is your database? 
2. How many are turned off?
3. How large is your active database?
4. How many customers are beyond your marketing period?
5. Who is the strongest appointment co-ordinator?
6. Who pre-sells the most maintenance on an appointment?
7. Which advisor is deleting pre-sold maintenance?
8. Who Sells more services? The Appointment Co-ordinator, The Advisor or the Technician?
9. How many people did the appointment co-ordinator contact and what did it generate in appointments and how many of those appointments showed up? What is the hrs per RO on the effort from the appointment co-ordinator.
10. How much ROI did a marketing campaign or auto call generate?
11. How does my BDC compare to the national average?
12. How do I know if my appointment coordinators are performing above or below the national average?
13. What makes a good appointment coordinator great?

The list of reports and questions you can ask are endless. Our highly experienced team of Account Managers are there to guide you towards a successfull implementation of DealerMine by delving into these reports with you.

For more information on Reporting click here to speak with one of our solution advisors.