Products
CRM for Car Dealers starts in Service.
Service CRM is our signature product. We have become know to be the best in the industry when it comes to managing the relationship of your existing customers and growing your service business.
The future of your Dealership depends heavily on the relationships you create today. Our CRM product becomes the backbone that your Dealership needs to cultivate these relationships and maintain them. We help consolidate the transactions that occur in each department into one overview. This changes your customer interactions into consultations versus mere order taking. You will now have the capability to create an "Experience" for your customers where they will enjoy speaking with you in a personalized way. It's the "Experiences" you cultivate in Service, that create future sales in your Showroom...
Our Showroom CRM product is tightly meshed with the Service CRM. Everything looks the same with the exception that we have added traffic log, electronic up rotations, unsold, after the sales follow-up, and salesperson calendar. With both products not only will a User be capable of seeing all vehicles and all actions for each department in service, they will also see all showroom transactions and activities all on one screen, consolidated together at the same time...
We turn your Business Development Centre (BDC) into a measurable profit centre. We do this by turning your appointment coordinators into expert Scheduled Maintenance Sales People. This is why the Maintenance Schedule is such an important part of our offering.
FETCH is a signature DealerMine product. This product gives you the power to pull data from DealerMine which, because we integrate with the DMS is in fact your DMS data along with DealerMine specific data. The only thing that limits the possibility of FETCH is your imagination…
The entire DealerMine product is completely integrated with our Multi Channel Marketing options. Whether you send out a batch email for Maintenance, an Auto Call goes out, or Letters are sent, DealerMine knows exactly when to present these given contacts to the Business Development Centre, in order for them to be contacted by a live person...
Booking an appointment the right way can be difficult for even those with years of experience. Today with the complexity of service teams, fast lanes, night time service and technician specialties, you need a product that can help lessen the complexity of booking appointments...
You don't need to look far to see that Social Media is not going away. In fact if you are not part of the conversation that is taking place on Social Media then you are letting others control your reputation...
Now you can extend what you have come to love about DealerMine to your customers. Sign up for e-Service and you can add a portal on your website where your customers can log in and help themselves to some of your services such as booking an appointment.
Our Fixed Operations in-depth reporting is one of the software components that makes DealerMine tough to beat. There are over 160 reports to help you gauge the success and profitability of your Business Development Centre (BDC)... Our integrated reports onto the National stage (The Composite) will help you understand if the staff in your BDC are performing above or below the National average.
The BDC Performance Report will tell you exactly how much money your BDC has contributed towards your service department helping you turn your BDC into a profit centre for your dealership.
There are hundreds of reports to keep you poised and in control of your Customer Outreach program. Know which contact method has the highest close rate.