Business Development Centre

bruce [dot] atkinson [at] dealermineservice [dot] com (Bruce Atkinson)
Dealermine BDC Site Director.
toll free 800.304.3341
twitter @BruceAtkinsonNB

The Product

The DealerMine BDC is a fresh take on an outsourced BDC. Gone is the standard outsourcing industry practice that made customers and Appointment Coordinators random “next in queue’' for each other. Your customers will come to know your DealerMine Appointment Coordinators as if they were a member of your team in your dealership. Your Appointment Coordinators will come to know your customer as they speak with them service after service. With years of BDC expertise under our belts, we've learned to balance the fine art of technology and intimacy, in effect leaving an unmistakable impression on your customer. 

How is this different from what you're already doing?

Don't currently have a BDC?

You know you're missing out on a powerful channel for connecting with your customers and growing your business. But the prospect of starting from scratch can be overwhelming. We've climbed that mountain ourselves. Establishing new processes  and reference resources, managing turn-over and time-off coverage, executing the training, coaching, motivating and managing performance are all necessary aspects of running a successful BDC. Getting all that in place and succeeding at BDC operations can take years. Luckily, we started years ago and can get you up and running successfully much sooner.

Already have an in-house BDC?

Having an in-house operation gives you complete control, and the responsibility to deliver. You know the demands of trying to get the most out of your teams. How do you know when you've got it right? Is your staff really as effective as possible? Do you have the team, experience, and time necessary to make your investment pay off?.

Already outsourcing your BDC operations?

Outsourcing your BDC operations can reduce demands on your time and reduce the cost to operate a BDC, but what does it cost your business to give up this control? Our clients understand that automated, low-cost and speed are quantity statements, not quality. Do you have any, automatic, low-cost or speedy friends to whom you're loyal? We invest in technology where it makes sense and in partnership where it creates value. Your values, your vision and your customers have made you successful in your market so far. We’re different because we’re creating your BDC under our roof, with a focus on regular contact with your team, a high-level of control of daily operations and processes and an experience for your customer that’s uniquely you.

We have a great leadership staff in the BDC. Above from left to right are Jennifer Marino, Bruce Atkinson, Sharon Hunter and Jaime Bursey

How are we Different?

Unlike a call centre, our BDC is a one-to-one relationship.  We hire an individual to work specifically for your dealership. Because we believe that relationships need to be created with your customers, we extend our philosophy to the Outsourced BDC.

You get a dedicated person that you get to know as well as you know your own staff and your customers will also get to know this same individual.

For more information please contact bruce [dot] atkinson [at] dealermineservice [dot] com (subject: BDC%20Inquiry%20from%20our%20website) (me) . I will be happy to answer any questions that you may have.

Bruce Atkinson